98tot Casino & Sportsbook FAQ

When you register on 98tot, we ask for your username (3–20 characters), email address, a strong password, and your mobile phone number. Your username is public (other users may see it on live-dealer tables or in chat). Your email and phone number are private — we use them only for account recovery and SMS verification. After signup, you receive an SMS code on your phone. Enter this code to verify your mobile number and activate your account. Once verified, you can deposit funds immediately. We never share your phone number or email with third parties. Your data is encrypted and stored securely on our servers.

We at 98tot are required by law to verify user identities (know-your-customer, or KYC). KYC verification typically requires a government-issued ID (national ID card, passport, or driver's license) and proof of address (a utility bill, bank statement, or rental agreement dated within the last 90 days). If you live in Jakarta, Surabaya, Bandung, or Medan, the same documents apply. When you request a KYC verification, we provide a clear list of acceptable documents in your account settings. Submit clear photos or scans — blurry or partial images will be rejected and you will need to resubmit. Our verification team reviews submissions within one business day.

You can adjust your account preferences in your settings menu — update your email, phone, username display name, and notification settings. You can also enable two-factor authentication (2FA) for extra security. If you wish to pause your account temporarily, contact our support team via in-app chat. We can suspend your account for a set period (for example, during Idul Fitri or Idul Adha holidays, or while you are on vacation). Pausing prevents you from logging in or accessing your account during the pause period. Your funds remain secure and are not forfeited. To resume, contact support again and we will reactivate your account.

Our 98tot support team is available via in-app chat (fastest response). If you prefer email, you can also submit a support request through your account dashboard — select "Contact support" and choose "Email". In-app chat is monitored throughout the day and typically receives a response within a few hours. Email submissions are reviewed within 24 hours. When you contact us, provide your username and a brief description of your issue. Do not send account passwords or sensitive financial information via email. Use the secure in-app chat for sensitive matters whenever possible. Our support team answers questions about deposits, withdrawals, account verification, game rules, and account security.

To deposit via online payment, e-wallet, or mobile banking on 98tot, go to your account dashboard and select "Deposit". Choose your payment method (local payment, online payment, or e-wallet). Enter the amount and confirm. You will be redirected to the payment app on your phone. Approve the payment in your mobile banking, local payment, or online payment app — no additional password entry is needed on our site. Once approved, the funds arrive in your 98tot account immediately. Your 98tot balance updates in real time. You can then use these funds to place wagers on Liga 1, Piala Indonesia, or Champions League matches, play live-dealer tables (blackjack, roulette, Dragon Tiger), or spin slots. There are no hidden fees — the amount you approve is the amount that enters your account.

If your deposit or withdrawal does not complete, first check your payment method account (e-wallet, mobile banking, local payment, or your bank) to confirm whether the transaction was deducted. If you were charged but your 98tot account did not receive the funds, contact our support team immediately with a screenshot of the transaction. Our team will investigate and credit your account. Incomplete withdrawals are typically caused by mismatched account details (wrong bank account number or name mismatch). Before you withdraw, verify that the account holder name and account number are correct. If you provide incorrect details, we cannot complete the withdrawal. You will be prompted to correct them and resubmit. Bank transfers (online payment, e-wallet, mobile banking, local payment) may take several hours to arrive depending on the issuing bank.

We at 98tot periodically offer cashback rewards to active users. Cashback terms vary — some offers apply to sportsbook losses, others to live-casino or slot play. Check your account promotions tab for current offers and their exact terms. When you meet the criteria (for example, total wagers of a certain amount during a given week), cashback is calculated and credited automatically to your account balance by the following Monday. Cashback amounts are tied to your activity level and are not guaranteed — the offer is subject to terms and conditions shown when the promotion is active. You do not need to claim cashback manually; it appears in your balance once calculated. If you believe your cashback is missing, contact support with details of your play during the promotion period.

Live-dealer tables on 98tot feature real dealers and cards streamed from our studio. Games include blackjack, roulette, baccarat, Dragon Tiger, and Texas Hold'em Bonus. You place bets and watch the dealer or wheel in real time — outcomes are determined by actual card deals or spins, not random number generators. Slots are automated games with spinning reels. Games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways run on algorithms. You place a bet, spin, and the result is determined by the game's internal random number generator. Both live-dealer and slot games carry their own rules and payout rates — check the game rules in the app before you play. Live-dealer games often feel more social (you can see and chat with the dealer); slots offer faster play and different theme variety.

Our 98tot sportsbook covers football matches from Liga 1 (Indonesia's top league), Piala Indonesia, Piala AFF, Piala Asia, Champions League, and Premier League. To place a wager, navigate to the sportsbook section, select a match, and choose a market (for example, match outcome, over/under goals, or handicap). Enter your bet amount and confirm. Your bet is locked in at the displayed odds. Once the match concludes, our system automatically settles your wager based on the official match result. Winning bets are credited to your account immediately; losing bets are deducted. You can place bets up until the match kicks off. Live in-play betting is also available for many matches — place bets during the match itself at updated odds.

Yes. Beyond football, our sportsbook covers badminton, MotoGP, and esports. Badminton markets include major tournaments and professional matches. MotoGP includes the full racing calendar and individual race outcomes. Our esports section covers Mobile Legends, Free Fire, and PUBG Mobile tournaments. Esports markets show match outcomes, map wins, and tournament winners. Each sport has its own league schedule and odds. Browse the sportsbook menu to see all available sports and upcoming fixtures. Markets are added throughout the day as new events approach. Betting rules are the same across all sports — choose a market, enter your bet, confirm, and the system settles automatically after the event concludes.

We at 98tot recommend several steps to protect your account. First, use a strong, unique password that you do not use on other websites. Enable two-factor authentication (2FA) in your account settings — when enabled, anyone logging in from a new device must enter a code sent to your phone. Never share your password or SMS codes with anyone, even our support team. Do not use public WiFi to log in if possible; use a secure home or mobile network. Check your login history regularly in your account dashboard — if you see logins from unfamiliar locations, change your password immediately. If you suspect your account has been compromised, contact our support team right away. We can reset your password and lock your account pending verification.

Your data is protected by encryption and secure storage. All communication between your device and our servers uses SSL/TLS encryption — the same technology used by banks. Your password is hashed (converted into a code) and never stored in plain text. Payment information (credit cards, bank account numbers) is never stored on our 98tot servers — payment processors handle that securely outside our systems. Your personal data (name, address, phone number) is stored in encrypted databases with strict access controls. Only authorized staff can access your data. We do not sell your data to third parties. For complete details, read our Privacy PolicyIf you have data protection concerns, contact our support team or refer to our Legal notice